An application for service is required – even if you are a current customer moving within SPU’s service territory.
You will need a valid, government-issued photo ID.
- State driver’s license
- Passport
- Government-issued identification card with photo
Please allow up to 2 business days for your application to be processed.
For an informed and positive experience as an SPU customer, please review the following information before you apply for service.
Renter Deposits
A $200 deposit is required if rental property has electric heat.
Paying your deposit – 2 Options
1. Include in your first month’s account balance or
2. Pay online via SmartHub as soon as your account number has been communicated to you.
What you need to know about your deposit
- This deposit is retained on your account until you end service or until you achieve a five-year good payment history, at which time it will be applied to your final bill or active account, respectively.
- This deposit accrues interest monthly while your account is active.
- Good payment history is defined as no more than three (3) late payments and no disconnection of service due to nonpayment in a five year period.
- Deposits are not utilized to pay past due balances on active accounts.
Final Billings
- Your final billing will include usage from your last reading through your end service date.
- If a deposit is on file it will be applied to your final billing.
- If your final billing has a credit balance this credit will be refunded to you – unless you have opened a new account and would like it applied to that.
- If your final billing has a balance due you will receive a final billing statement. This balance is to be paid in full, in addition to any billing statements from your new account (if you have opened another account).
Application for Service and Terms & Conditions
- An account set-up fee of $15.00 is required. This will be applied to the first billing statement from SPU.
- Failure to pay account balances by the due date will result in a late fee of 5%. This will be applied to the unpaid balance.
- Failure to make timely payments may also result in disconnection of utility services.
- If utility service is disconnected the total past due balance, plus a reconnection fee, is required to be paid to resume service.
Conditions of Service
Customers agree to comply with SPU policies, including, but not limited to:
(1) service policies;
(2) fees, rates and payment; and
(3) SPU’s right to access the premises at all reasonable times for purposes of installing, reading, inspecting, maintaining or removing any of its meters, devices or other equipment used to provide utility service.
View policy manuals:
