What is SmartHub?
SmartHub is an innovative account management tool that makes managing your SPU utility account as easy as possible. It is one of the customer enhancements you will enjoy with SPU’s transition to a new customer billing system.
With SmartHub you will be able to utilize an app or the web to pay your bill, review your account, contact customer service and get the latest news – to name a few features! Enroll now!
NOTE: SmartHub has replaced eBill. Keep reading!
Attention current online payment customers!
If you currently have recurring, online AutoPay payments scheduled through your credit, debit or bank accounts within Paymentus (eBill), you will need to register in SmartHub and re-enter your payment information. This information did not automatically transfer from Paymentus (eBill) to SmartHub.
PLEASE NOTE: In SmartHub you will not be able to select a custom payment date – all Auto Pay payments will debit on the monthly due date. This is different from eBill (Paymentus).
Click here to setup Auto Pay within SmartHub.
Auto Pay payments are timed with our billing cycles and must be setup prior to the next billing process. This typically happens the third week of every month. If you miss this deadline you will need to make a manual one-time payment for the upcoming bill. The Auto Pay feature will not go into effect until the following bill cycle.
If you are unsure if your bill will be automatically paid or not next month, please reach out to our Customer Service staff. They will be happy to check your account for you.
How do I get started?
You will need to register in SmartHub. Registrations in eBill will not transfer to SmartHub.
SmartHub registration is fast and easy! Click below for a step-by-step guide.How to Register on your Computer How to Register on your Phone
I’m ready to register in SmartHub –
Before clicking on the link below, make sure you have –
- Your account number – this can be found on your current billing statement or call 952-445-1988 to get this.
- An active email address
NOTE: “New User” is at the bottom of the registration page.Register for SmartHub!
Frequently Asked Questions (Things we think you’ll want to know…)
Make online payments
Receive electronic notifications
Link your account (if you have multiple accounts)
Utilize phone Apps – Android or Apple
Securely store payment information
Schedule AutoPay payments
Check usage data and comparisons
Review historical account data
For a period of time, you will be able to use your “old” account number when registering in SmartHub, but you should familiarize yourself with your new account number(s).
Note: If you have multiple accounts with SPU, you will have a Customer ID number and all accounts associated with your utility account will have separate account numbers within this customer ID.
You can register for SmartHub and still have complete control over when you pay your bill, but by registering you can securely store your payment information so you don’t have to enter it every time.
If you register for SmartHub you can receive notifications about your bill – when they are ready to view and when it’s time to make a payment.
If you still don’t want to register in SmartHub but want to make an online payment, you will be able to by simply clicking on the “Pay My Bill” tab to go to the one-time payment page – Pay Now. Note: This option will be available in SmartHub as of 3/1.
eBill (Paymentus) will be inactivated at 4:00 p.m. on February 28th.
SmartHub and Pay Now will become the new online payment tools on March 1st.
Auto Pay – once enrolled in Auto Pay your account balance will automatically be paid on the monthly due date using the credit or debit card information provided. This is a one and done process. Set it and forget it!
Pay Now – with Pay Now you can schedule your payment each month on the date you want to pay your bill. This allows you to customize your payment to work with your personal schedule and finances. NOTE: This feature will not be available until March 1. Also, you will need to schedule (make an online payment) every month. It is not recurring.